At Rapala Shop, we understand that even the most experienced anglers occasionally need to return or exchange gear. We’re committed to making this process as smooth as casting your favorite Rapala lure. Please read our policy carefully to ensure your fishing equipment meets our return requirements.
Return & Exchange Timeframe
You have 15 days from the date you receive your order to initiate a return or exchange. This gives you time to inspect your gear and ensure it meets your angling standards.
Return Conditions
To be eligible for return or exchange, items must meet the following conditions:
- Unused and in original condition
- Original packaging intact with all tags attached
- All original accessories and documentation included
- Proof of purchase (order number or receipt)
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Fishing Line (cut or opened spools)
- Jig Heads & Replacement Skirts (due to hook exposure)
- Opened Kits and Variety Packs
- Used Reel Accessories
- Any item that shows signs of use or damage not present at shipment
Return Process – Step by Step
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Authorization: Our team will review your request and provide a Return Authorization Number and shipping instructions within 24 hours.
- Package Your Items: Securely package the items in their original packaging, including all accessories and documentation.
- Ship Your Return: Send the package to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
- Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Copy and paste this template into your email to [email protected]:
Dear Rapala Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please provide specific details] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the items are unused and in original packaging with all tags attached.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Refund Information
Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Original shipping fees are non-refundable. If you received free shipping, the standard shipping cost ($12.95) will be deducted from your refund.
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship your replacement item using your preferred shipping method. You will be responsible for any price difference and additional shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost to you, including prepaid return shipping if necessary.
Need Help?
Our team of fellow anglers is here to help you with any return or exchange questions:
Email: [email protected]
Response Time: Typically within 24 hours
Address: 4575 Green Avenue, Oakland, US 94612
Thank you for choosing Rapala Shop for your premium fishing needs. We’re committed to ensuring your complete satisfaction with every purchase, just as we’re dedicated to selecting the finest fishing equipment for serious anglers worldwide.