FAQ

At Rapala Shop at FishGearZone, we specialize in premium freshwater fishing equipment for serious anglers. Our product range includes high-quality fishing lines, reels, rods, jigs, chatterbaits, buzzbaits, crankbaits, jerkbaits, and various hard baits designed for optimal performance.

We cater to dedicated freshwater anglers who demand professional-grade equipment. Whether you’re preparing for tournaments or pursuing your passion for fishing, our products are designed to meet the needs of serious fishermen who value precision, reliability, and performance.

Our operations are based at 4575 Green Avenue, Oakland, US 94612. We’re proud to serve anglers worldwide with our premium fishing gear selection.

As a Rapala Shop, we feature the renowned Rapala brand alongside other premium fishing equipment manufacturers. Our selection focuses on high-performance gear that serious anglers trust.

Yes, we have a dedicated Ice Fishing category with specialized gear designed for cold weather angling conditions.

While we primarily focus on equipment for experienced anglers, we do offer selected Kits and Variety Packs that provide excellent value and comprehensive fishing solutions.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

Absolutely. We utilize industry-standard encryption and security measures to protect your payment information. Our payment processing systems are PCI-compliant to ensure your data remains safe.

Order modifications or cancellations must be requested within 2 hours of placement, before processing begins. Please contact us immediately at [email protected] with your order number. Once processing has started, we cannot guarantee changes can be made.

We offer two shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Complimentary EMS shipping for orders over $50, delivered within 15-25 business days after dispatch

All orders require 1-2 business days for processing before shipment. During peak seasons or sales events, processing times may extend slightly. We’ll notify you immediately if there are any unexpected delays.

Yes, we proudly ship worldwide to serious anglers across the globe. However, due to carrier restrictions, we are unable to deliver to certain remote locations and parts of Asia. International customers are responsible for any customs fees, import duties, or taxes that may apply.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey directly through the carrier’s website, giving you complete visibility from our warehouse to your doorstep.

We offer a 15-day return policy from the date of delivery. If your gear doesn’t meet your expectations, please visit our Returns Policy page for complete details on how to initiate a return or exchange.

Returned items must be in original condition with all tags attached and packaging intact. For hygiene reasons, certain items may have specific return conditions outlined in our detailed returns policy.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and expedite future purchases.

Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password securely.

Our team of experienced anglers is here to help! Contact us at [email protected] for any questions about our products, delivery, or your order. We typically respond within 24 hours.